After working in advertising and marketing for the past 17 years, I was asked this very question when I started at B My Office. I thought I would be typing letters or answering calls for clients well little did I know I was almost right but can be a lot more than that… on Monday Read more...
Top Tips to help you get paid on time! Confirm important information Find out the name of the person that will be paying the Invoice and contact him/her beforehand. Also make sure you confirm their current address (web and postal) – Utilise a good Invoicing software to keep track of your customers balance, pending Read more...
What do I need to consider when starting up a new business? What about Cash Flow? Make sure you outline clear terms for payment, this is likely to deter late payments and bad debts. When you create your business plan you should include a cash flow forecast and make sure you regularly review this, Read more...
I am currently doing a Business BTEC at Petroc College and as part of my course I was to undertake work experience for a week. Most people feel that work experience is for those attending secondary school but I am so glad that college gave us this experience as well. The reason I feel work Read more...
Going the Extra Mile I was shocked last year to hear that a paying customer went into a local copy centre to have a poster designed but was turned away because he wanted to sit with someone while they designed it and make alterations, the company said he could leave it with them and come Read more...
Why good Customer Service should be on your “to do” list! Customer Service is often what makes or breaks a business, truth be told most people will endure more, pay more and show fierce loyalty for courteous treatment, small perks and the feeling of being valued but how do you apply good customer service to Read more...
We get lots of people coming into the shop inquiring about a website for their business and the majority have already invested hundreds (and in some cases thousands) of hard earned cash into their current website solution and are understandably reluctant to completely start from scratch. Whilst with some projects the only real (and best) solution is Read more...
For many businesses January is a notoriously quite time of the year so many are taking advantage of this and getting a much earned break. This week in our office we have seen a steep rise in telephone answering sign-ups, with many of our clients grabbing those last minute deals on websites like Last Minute Website to catch Read more...
Why is Customer Service So Important? The relationship between a company and its customers has always been important, but it seems like delivering top-notch customer experience is getting more critical in today’s market. Interactions between brands and their consumers are becoming increasingly more customer-driven thanks to the power of social media, and companies are no Read more...
When it comes to selling products, it’s important to have a realistic representation of the product. Photos are the best way to do this. This shows the customer the colour, size, shape and any other detail that may be on the product, thus giving a realistic image for the customer to judge whether they wish Read more...
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